Services

Accident Compensation Corporation (ACC)

Te Kaporeihana Āwhina Hunga Whara

Accident Compensation Corporation (ACC) help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident. Their role is to make sure clients get the right care at the right time while keeping levies fair and stable for New Zealanders. 

For more information about Accident Compensation Corporation go to their website.

Community Services

Community Services that may be available at your local Heartland Service centre include:

• Addiction and mental health services
• Aged care and other support services for seniors
• Banking, financial and budgeting services
• Community and charitable groups (including Community Law, Justice of Peace)
• Disability services
• District and regional council
• Education support
• Employment services
• Faith based institutions and services
• Family violence services
• Food banks and other food support groups
• Health Professionals, Community Information Forums and Governance/Advisory Teams
• Kaupapa Māori service providers
• Language lessons, translation services, or programmes
• Legal services
• LGBTQI+ groups
• Local churches
• Marae and rūnanga
• Other connector services (e.g., Community Connectors or Citizens Advice Bureau).
• Pacific peoples groups
• Schools, early childhood centres
• Transport and driving licence services (including AA)
• Youth, family, and community social services

Find out where your nearest Heartland Service centre is.

The Family Services Directory is a searchable online database. 

It lists information about family support organisations and the services/programmes they offer to support New Zealand families. The purpose of the Family Services Directory is to connect people with community organisations who can help them to cope with common issues and problems. 

For more information go to the Family Services Directory(external link)  website. 

Department of Conservation (DOC)

Te Papa Atawhai

Department of Conservation are the government agency charged with conserving New Zealand’s natural and historic heritage. They can assist with (but not limited to):

• Hut passes
• Predator control
• Hunting
• Camping
• Volunteer for conversation
• Permits
• Fishing
• Heritage sites across New Zealand

For more information about Department of Conservation go to their website.

Department of Corrections

Ara Poutama

Department of Corrections work with offenders in the community and in prison.  They manage sentences and orders imposed by Courts and the Parole Board. They can assist with (but not limited to):

• Probation services

For more information go to Ara Poutama Department of Corrections website.

Department of Internal Affairs (DIA)

Te Tari Taiwhenua

New Zealand's Department of Internal Affairs administers:

• Adoption
• Lottery and community grants and funds
• Passports
• Registering births, civil unions, marriages, and deaths
• Social services for children, young people, and their families.

For more information about Department of Internal Affairs go to their website.

Health New Zealand - Te Whatu Ora

Health New Zealand - Te Whatu Ora 

Health NZ funds and provides a range of primary and community, and hospital and specialist health services, such as immunisations, cancer screenings, and pregnancy, birth, and childhood services. To find out what services and support are available for you and your whānau, go to the Health Information and Services website. 

How Heartlands can help you access health services
Each Heartlands site is responsive to its local community. Some Heartlands sites regularly host health specialists to meet with clients on-site, although this varies across locations and is dependent on availability and need for such services. To learn more about how to connect with health services in your area, visit our Locations page to contact your local Heartlands Coordinator.

Health services you can access via phone or videoconferencing at home or at Heartlands
Heartlands can help you access virtual health services and information by providing free Wi-Fi, technology (e.g., computers and phones), and safe and confidential rooms to meet via phone or videoconferencing with a health specialist or find information online. Please note that the availability of certain technology and meeting rooms varies across Heartlands sites and may be by appointment only. Please visit our Locations page to contact your local Heartlands Coordinator for more information about how Heartlands can help.

Virtual health services you may find useful are listed below:

• Telehealth Services: These are free Government-funded services that you can access 24/7 via phone or internet. Telehealth services include Healthline, stop smoking support, alcohol and other drug counselling support, mental health, depression and anxiety counselling and support - and many more. For more information about Telehealth services please go to their website.
• Ka Ora Telecare provides phone and video consultations for patients in rural areas so they can connect with a health care professional for after-hours medical advice and treatment. For more information about Ka Ora Telecare, go to their website.
• Healthpoint is a website that provides up-to-date information about nearby healthcare providers, referral expectations, services offered and common treatments. For more information about Healthpoint , go to their website.
• Healthify is another useful website for easy-to-understand health information and self-help resources. For more information about Healthify go to their website.

Inland Revenue (IR)

Te Tari Taake

Inland Revenue advises about obligations and entitlements concerning tax, rebates, child support and family assistance and student loans. They can assist with:

• Business tax advice
• Child support
• Personal tax advice

For more information go to Inland Revenue website.

Kāinga Ora

Kāinga Ora

Kāinga Ora provides public housing tenancy services to customers and their whānau, owns and maintains public housing available throughout New Zealand, and also provides home ownership products. They are focused on prioritising tenants' wellbeing and providing tenants with good quality, warm, dry, and healthy homes.

For more information about Kāinga Ora go to their website.

Local Council

The role of local authorities is to lead and represent their communities. They can assist with (but not limited to):

• Water
• Rubbish collection
• Parks
• Animal Management
• Roads
• Libraries
• Building permits
• Area development
• Emergency preparedness

For more information, please visit your local council website.

Māori Land Court

Te Kooti Whenua Māori

Māori Land Court are a court of record. Te Ture Whenua Māori Act 1993 recognises the significance of Māori land as a taonga tuku iho of special significance to the Māori people. Their role is to provide a court service for owners of Māori land, their whānau and their hapū which:

• promotes the retention and use of Māori land
• facilitates the occupation, development, and use of that land.

For more information about  Māori Land Court go to their website

Ministry for Pacific Peoples (MPP)

Te Manatū mō ngā Iwi ō Te Moana-nui-ā-Kiwa

The Ministry for Pacific Peoples bring the Pacific voice, perspective and understanding to policy and initiatives. Their programmes aim to create thriving, resilient and prosperous Pacific communities in Aotearoa. They have a range of funding available for Pacific communities, youth and established providers.

For more information about Ministry for Pacific Peoples go to their website.

Ministry of Business, Innovation and Employment (MBIE)

Hīkina Whakatutuki

Ministry of Business, Innovation and Employment (MBIE) play a central role in shaping and delivering a strong economy by delivering policy, services, advice, and regulation to support business growth. They can assist with:

• Immigration and visa support
• Tenancy support for both landlords and tenants
• Employment rights
• Support for business language assistance services
• Consumer law

For more information about Ministry of Business, Innovation and Employment  go to their website.

Ministry of Disabled People

Whaikaha

Whaikaha partner with the disabled community and Māori. Together they guide how things will be operated. Their responsibility in this partnership is to listen to the voice of the disabled community and learn from the process and help transform the disability system in accordance with the Enabling Good Lives approach.

For more information about Ministry of Disabled People  go to their website

Ministry of Education (MOE)

Tā te Tāhuhu o te Matauranga

Ministry of Education is the lead advisor on New Zealand's education system. They shape the direction for education agencies and providers and contribute to the Government's goals for education.

For more information about Ministry of Education go to their website.

Ministry of Justice (MOJ)

Te Tāhū o te Ture

Part of the Ministry's role is to provide services and facilities that support judicial decision-making processes and the process of bringing proceedings to courts, tribunals, and authorities to be heard and decided. They can assist with (but is not limited to):

• Legal advice
• Youth justice
• Access to programmes for people engaging with the court

For more information about the Ministry of Justice go to their website.

Ministry of Social Development (MSD)

Te Manatū Whakahiato Ora

The Ministry of Social Development's role is to provide support for individuals needing assistance with

• Employment, income support and superannuation services
• Funding to community service providers
• Student allowances and loans
• Emergency and transitional housing, as well as being responsible for the housing register for long term housing

For more information go to the Ministry of Social Development website.

The Family Services Directory is a searchable online database. 

It lists information about family support organisations and the services/programmes they offer to support New Zealand families. The purpose of the Family Services Directory is to connect people with community organisations who can help them to cope with common issues and problems. 

For more information go to the Family Services Directory  website. 

New Zealand Police

Ngā Pirihimana o Aotearoa

New Zealand Police deliver services that ensure people can be safe and feel safe in their homes, on our roads and in their communities. Police operate 24 hours a day in a complex environment actively targeting and preventing crime and harm. They can assist with:

• Advice for victims
• Emergency calls for service
• Non-emergency online reporting
• Case or report updates
• Payment of a fine or infringement
• Emergency management
• Search and rescue
• Traffic alerts
• Vetting

For more information about New Zealand Police go to their website.

NZ Transport (NZTA)

Waka Kotahi

NZ Transport administers:

• Buy road user charges (RUC)
• Vehicles
• Drivers Licenses (rego)
• Traffic and travel

For more information go to NZ Transport (NZTA) – Waka Kotahi website

Oranga Tamariki (OT)

Ministry for Children​

Oranga Tamariki is the government agency with legal powers to intervene to protect and help children who are or are at risk of being abused or neglected, and to work with children and young people who have entered or are at risk of entering the youth justice system. The Oranga Tamariki vision is: All children and whānau are safe, loved and nurtured by whānau, and supported by thriving communities. Oranga Tamariki aspire to be an enabler and coordinator for Māori and communities, to empower them to put in place the support, the solutions and the services they know will work for their people to prevent the need for Oranga Tamariki to become involved with tamariki.

The services provided include:

• Services for Children and Families
• Youth Justice
• Māori Partnerships and Communities
• Adoption Services
• Transition Services.

For more information about Oranga Tamariki go to their website.

Te Puni Kōkiri (TPK)

Ministry of Māori Development

Te Puni Kōkiri is government's principal policy advisor on Māori wellbeing and development. They can assist with:

• Māori housing
• Te Pū Harakeke Fund
• Whenua Māori
• Paiheretia te Muka Tāngata
• Ngā Tini Whetū
• Whānau Ora,.

For more information about Te Puni Kōkiri go to their website.

Tertiary Education Commission (TEC)

The Tertiary Education Commission/Te Amorangi Mātauranga Matua (TEC) is a Crown Agency that leads the Government's relationship with the tertiary education sector and provides career services from education to employment. The Careers New Zealand organisation was merged into TEC in 2017.

For specific career services information go to the Careers New Zealand   website.

For more information on the tertiary education sector go to the Tertiary Education Commission  website.